Every week we send out Customer Feedback texts, we want to know we are giving our customers the journey they deserve.
This month our standout feedback emails have been for our engineer David.
We sometimes receive feedback emails without the texts going out to the customers.
These emails were all for one engineer, David.
Well done David on your excellent customer service.
“Thank you to David who came today to service the boiler. He was appropriately suited & booted for Covid-19 and tidied up after the service a nice man“
“Dave was a very polite man. He phoned me before he arrived to inform me he was on his way. He put his boot covers on with no hesitation. He explained to me what the problem was and what he had changed. Excellent work. Thank you“
“David came out on Friday 24th July for boiler leak. He needed a replacement part which was ordered there and then for delivery Monday 27th July. Came 1st thing Monday morning and repaired in a very efficient manner. Back up and running now with hopefully no more problems, Thank you”
“Can I just say that I have had an engineer out this morning. He was very pleasant, did what he had to and explained everything to me in an understandable way. His name was Dave,
Was a pleasure to have him come to the house and you should be proud of having someone like that work for yourselves”
Please pass this on to him